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Former Tourism Sec. Mina T. Gabor to facilitate
With no less than the former Secretary of Tourism Dr. Mina T. Gabor as the main speaker, the City Tourism Council and the City Government, through the City Tourism and Cultural Affairs Office, will hold a one-day EFFECTIVE CUSTOMER SERVICE AND DATA BASE GENERATION COURSE on February 12, 2016 for frontline service personnel and executives in tourism-oriented and tourism-related establishments in the city.
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Dr Mina T. Gabor (photo by Benjie Layug)
Dorothy Jean B. Pabayo, chairperson of the City Tourism Council, said the one-day activity will be in partnership with International School of Sustainable Tourism (ISST) which implements training programs all over the country and Asia on effective ways and techniques for frontline service. She added that the lecturers, led by Dr. Gabor, help motivate frontline service providers in the hospitality and tourism sector to deliver quality service to guests and tourists.
Around a hundred executives and frontline service personnel and executives from tourism-oriented and tourism-related establishments in Cagayan de Oro will be attending the course. They are from hotels, restaurants, travel agencies, white water rafting outfitters and tour guiding associations.
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Dr. Mina T. Gabor
“The impact and outcome of this course will go a long way towards cementing a strong culture of tourism among our service providers in the city,” Pabayo said. The City Tourism Council has come up with this project as one of its opening salvo of a line-up of major projects and activities for 2016.
It may be recalled that tourism development is one of the major thrusts of the administration of Mayor Oscar S. Moreno. He has pushed for the realization of this rare occasion when the city can bring over top notch speakers to share their expertise on quality frontline service in the tourism industry.
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Dr Mina T. Gabor autographs Stamps of the Philippines as its publisher
Dr. Gabor and her team from ISST will also meet with stakeholders in the tourism industry to study programs and policies related to tourism in the city and the region, as well as update ISST’s data base of tourism-oriented and tourism-related establishments in the city.
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